The economy is taking strain, and every customer is valuable and vital to every company’s sustainability. More so than ever before companies are realising that “customer service” is not a department or an area in the company – it is an attitude that every staff member needs to embrace and practice.
This course will guide all staff to understand the importance of customer service, demonstrate how to approach customer interactions and teach everyone how to handle themselves in difficult situations.
This course is aligned with the unit standard 242829 – Monitor the level of service to a range of customers. It can be formally assessed for the award of 5 national credits towards a National Certificate in Generic Management NQF 4
Curriculum
- 1 Section
- 8 Lessons
- 8 Weeks
Expand all sectionsCollapse all sections
- Customer Service Essentials curriculum8
- 2.1Module 1: Welcome30 Minutes
- 2.1Module 2: Resources30 Minutes
- 2.1Module 3: Introduction to customer service30 Minutes
- 2.1Module 4: Characteristics of customer service30 Minutes
- 2.1Module 5: Problem solving in customer service30 Minutes
- 2.1Module 6: Stakeholder consultation30 Minutes
- 2.1Module 7: Implementing change in customer service30 Minutes
- 2.1Module 8: Test your knowledge30 Minutes
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